AI Knowledge Analyst I

About the role

The AI Knowledge Analyst is a member of the Customer Care and Managed Services team, responsible for ensuring the knowledge ecosystems that power GHX's operations and AI platforms are accurate, well-governed, and continuously improving. This role works closely with leadership, SMEs, data scientists, and operational teams to identify content gaps, manage knowledge lifecycles, and translate business needs into structured, AI-ready information assets.

What you'll do

• Knowledge Management & Content Quality
• Manage the intake, triage, and routing of knowledge-related requests from operational teams
• Maintain content lifecycle through SME review checkpoints — flagging material for update, review, or archival on a consistent cadence
• Identify obsolete, duplicate, or conflicting content and drive resolution through appropriate stakeholders
• Conduct knowledge audits and implement improvement cycles based on performance data and stakeholder feedback

What you need

• 2–5 yrs of experience
• Salesforce
• Business analysis
• SOP writing
• Confluence
• ServiceNow
• Six Sigma
• BBA

Good to have

• Machine learning
• Office 365
• CRM