AI Operations Analyst

About the role

The AI Operations Analyst keeps that platform running day to day: getting the right people access to the right AI tools, keeping consumption and spend visible and under control, and helping employees actually use what they have been given. This is a hands-on operational role at the centre of a fast-moving programme.

What you'll do

• Access and Licensing Operations
• Own the intake, triage, and fulfilment of access requests for enterprise AI tooling, including GitHub Copilot, the internal AI portal, and other approved AI services
• Work the AI tooling approval queue in ServiceNow, validating entitlement and business justification, escalating exceptions, and meeting agreed service levels
• Provision and maintain user access through Microsoft Entra ID security groups and vendor administration consoles, keeping membership accurate as people join, move
• Run the joiner, mover, and leaver process for AI tooling, including timely deprovisioning and the reclamation of unused or dormant licences

What you need

• 2–4 yrs of experience
• Reporting
• SQL
• Azure
• ServiceNow
• Power BI
• Python
• B.Tech or B.E. or B.Sc or BCA

Good to have

• IAM
• Office 365
• ITIL
• PowerShell
• Git
• Internal audit