AI Services Consultant

About the role

Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.

What you'll do

• Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales
• Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals
• What You’ll Need to Succeed
• Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions

What you need

• 3–6 yrs of experience
• Project management
• Zendesk
• Customer success
• Change management
• Problem solving
• B.Tech or B.E. or B.Sc or BCA or BBA