AI Solutions Engineer

About the role

You're the person who makes our voice agents actually sound good and actually work for real customers. As an AI Solutions Engineer, you'll sit at the intersection of our product and our customers. Your primary job is to design, write, and iterate on the prompts and tools that power Bolna's voice agents, making them smarter, more natural, and more effective for each use case.

What you'll do

• Write, test, and iterate on system prompts for voice agents across industries like D2C, fintech, healthcare, and logistics
• Listen to real call recordings, identify where agents fail, and fix them
• Build conversation flows and call pathways for new customer deployments
• Help onboard new customers-understand their use case, set up their agent, and get it live
• Red-team agents-try to break them, find edge cases, and make them bulletproof

What you need

• Open to freshers
• LLMs
• Any graduate

Good to have

• Customer success