AI Workflow & Automation Engineer

About the role

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

What you'll do

• Design, build, and maintain AI-powered workflows, prompts, and automated responses within Intercom and related platforms
• Translate business rules, policies, and troubleshooting steps into clear, structured AI guidance for clients and agents
• Analyse conversation data and KPIs to improve accuracy, tone, containment, and resolution rates
• Collaborate with product, operations, SMEs, and compliance to ensure AI content is correct, compliant, and up to date
• Maintain strong documentation, testing, and version control for all AI and automation changes

What you need

• Troubleshooting
• Any graduate