AIR & LCL Operations Control Tower Manager

About the role

This role is responsible for leading a team that delivers centralized operations for Air, LCL, and FCL customers, ensuring end-to-end shipment visibility, proactive issue resolution, and continuous process improvement. The incumbent will also drive automation, enhance data quality, and elevate customer experience through digital solutions, performance governance, and operational excellence.

What you'll do

• Responsible for leading a team that delivers centralized operations for Air, LCL, and FCL customers, ensuring end-to-end shipment visibility, proactive issue resolution
• Provide end-to-end shipment visibility through proactive tracking, delay monitoring, and exception management
• Ensure service delivery governance, data quality, and compliance with operational standards
• Conduct performance analysis and generate actionable insights for business teams
• Drive root cause analysis (RCA) and implement corrective and preventive actions to address recurring operational issues

What you need

• Root cause analysis
• Process improvement
• Any graduate