AM VCIP support

About the role

Handles general customer contacts in a contact centre environment typically on a Multiple products and or proposition. Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Conferencing Identification Process (VCIP) journey at first contact, where possible.

What you'll do

• Impact on the Business
• Video KYC enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance
• Video KYC facilitates in improving the customer experience while saving on KYC cost
• Provides excellent customer service to customers by face to face interaction with trained official to expedite the KYC process
• Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable)

What you need

• AML
• KYC
• Internal controls
• Compliance
• Customer service
• SOP writing
• Any graduate

Good to have

• Operational risk
• Wealth management