AM VCIP support

About the role

The role operates within a WPB and interacts with HSBC local customers, the post holder must have the ability to deal with different process, where applicable Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed.

What you'll do

• Impact on the Business
• Video KYC enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance
• Video KYC facilitates in improving the customer experience while saving on KYC cost
• Provides excellent customer service to customers by face to face interaction with trained official to expedite the KYC process
• Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable)

What you need

• 1–2 yrs of experience
• KYC
• Internal controls
• AML
• Compliance
• Customer service
• SOP writing
• Any graduate

Good to have

• Operational risk
• Wealth management
• Voice process