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AML Operations Analyst (AML QC) | Bangalore & Chennai

Gratitude·Mumbai

Pay not stated1–4 yrsFull-time
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About the role

You will lead a team of customer service associates, drive operational performance, ensure SLA achievement, manage team productivity, and support employee development while maintaining high service quality.QualificationsMinimum 1 year of Team Leader experience on paper in an International Voice ProcessExperience handling team performance, coaching, and mentoringStrong understanding of AHT, WFM, SLA management, roster planning, and shrinkage managementExperience conducting performance reviews,…

What you need

  • 1–4 yrs of experience
  • AML
  • Excel
  • Voice process
  • Audit
  • Customer service
  • Performance management
  • Class 12

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