AMS Innovation and Improvement Manager

About the role

AMS Innovation and CONTINOUS IMPROVEMENT Lead The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for driving operational excellence, continuous improvement, and innovation across L1 and L2 Production Support teams within Application Managed Services (AMS) .

What you'll do

• Develop and execute strategic improvement initiatives to drive business growth and operational efficiency
• Collaborate with cross-functional teams to identify process improvements and innovative solutions
• Champion & drive identification and adoption of digital and automation solutions across the organization e.g. ITOM SNOW
• Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions
• Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies

What you need

• 10–12 yrs of experience
• Stakeholder management
• Process improvement
• Six Sigma
• ITIL
• Change management
• RPA
• Any graduate

Good to have

• Agile
• Root cause analysis
• ServiceNow