Analyst 3 - Billing Operations & Solutions

About the role

The Message Experience Analyst independently manages complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business and regulatory needs into system requirements, performs research and end-to-end validation, resolves issues, and strengthens controls to ensure accurate, timely, compliant, and reliable billing communications.

What you'll do

• Create, maintain, implement, and validate billing statement content, customer communications, and related configurations
• Analyze complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts
• Translate business, legal, regulatory, and customer needs into clear specifications, business rules, build execution
• Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and required changes
• Use SQL, Excel, and other tools to reconcile data, identify trends, investigate issues, and validate system behavior

What you need

• 5–7 yrs of experience
• Billing
• SQL
• Excel
• Reporting
• Process improvement
• Documentation
• Any graduate

Good to have

• Business analysis
• Reconciliation