Analyst 4 - Billing Operations & Solutions

About the role

The Access Control Analyst supports enterprise access provisioning across billing, customer care, and operational platforms to help ensure employees and business partners have accurate, timely, and appropriate system access.

What you'll do

• Supports enterprise control-access provisioning for billing, customer care, commerce, PII, and other operational platforms
• Analyzes complex access requests, business requirements, approval standards, and system dependencies to determine the appropriate provisioning action
• Supports joiner, mover, and leaver processes by validating that system access aligns with an employee’s job status, job code, organizational assignment
• Reviews automated provisioning outcomes and investigates records that require manual processing or exception handling
• Analyzes job-code, location, division, and business information to support accurate provisioning within the appropriate system environment

What you need

• 7–10 yrs of experience
• Billing
• Reporting
• Excel
• Customer service
• Documentation
• Process improvement
• Any graduate

Good to have

• IAM
• Internal controls
• CRM
• Reconciliation