Analyst - Billing/Invoicing

About the role

24/7 on shifts support for Supply Chain customers. The Analyst Service Operations (Supply Chain) processes tasks like customer inquiry and service request handling, customer contract administration, customer account activation, order management, supply management support, invoice management, accounts receivable and cash application handling, account management, as well as wet stock management.

What you'll do

• Handle customer queries, disputes and issues via phone, email, chat and tickets in a timely and professional manner, using the required main language and English
• Analyze customer feedback and provide actionable insights to improve service quality
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to resolve complex customer issues
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution

What you need

• 0–2 yrs of experience
• Billing
• MS Office
• Compliance
• Accounts receivable
• Any graduate

Good to have

• SAP
• ERP
• Salesforce