Analyst

About the role

The Fraud Investigator is responsible for investigating and resolving customer disputes related to legitimate (fraud) transactions. This includes chargebacks, billing errors, service/product quality issues, and merchant disputes. The role ensures compliance with regulatory guidelines (e.g., Visa/Mastercard rules), internal policies, and deadlines.

What you'll do

• Responsible for investigating and resolving customer disputes related to legitimate (fraud) transactions
• Review and analyze cardholder claims related to non-fraudulent transactions
• Collect and examine relevant documentation (receipts, invoices, communication, etc.) to validate claims
• Communicate clearly with internal departments, merchants, and customers to gather evidence and provide updates
• Ensure all investigations are completed within specified timeframes and compliance standards

What you need

• Any graduate