Manager, Provider Data Operations
Zocdoc·Pune
- Can I apply
- Open to any education · 9–12 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Zocdoc's site: short form, ~5 min
Early: posted 1 h ago on their own site
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About the role
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
What you'll do
- Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
- Escalate non-routine issues, providing documentation through process
- Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
What you need
- 2–5 yrs of experience
- ERP
- Customer service
- Excel
- Documentation
- Power BI
- Problem solving
- Diploma or MBA or BBA
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