Analyst | Customer Experience | Hyderabad | Customer Strategy & Design

About the role

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. As an Analyst in our Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

What you'll do

• Work you’ll do as a Senior Executive
• Handle customer interactions via voice, chat, and email
• Support customers with product troubleshooting, workflow navigation, installation, and “how to” queries
• Maintain end to end ownership of customer cases
• Ensure detailed and accurate documentation for every case

What you need

• 1–3 yrs of experience
• CRM
• Customer service
• Voice process
• Bookkeeping
• Sales
• B.Com