Analyst

About the role

We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.

What you'll do

• Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines
• Identify service gaps, communication errors, and training needs to improve overall customer experience
• Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions
• Provide constructive feedback to agents and team leads to enhance service quality
• Identify trends and recurring issues in customer interactions and recommend improvement strategies

What you need

• 1–3 years in data & business analytics
• Telecom
• Any graduate

What you get