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Senior Analyst

eClerx·Mohali, Chandigarh

Pay not statedMid levelFull-time
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About the role

Provide L1/L2 support for enterprise voice and contact center platforms. Monitor, troubleshoot, and resolve voice network incidents within defined SLAs. Support and administer, Genesys , Aspect Contact Center , Poly VC devices , Avaya Communication Manager and Asterisk-based solutions . Perform voice system configuration, user provisioning, moves, adds, and changes.

What you'll do

  • Provide L1/L2 support for enterprise voice and contact center platforms
  • Monitor, troubleshoot, and resolve voice network incidents within defined SLAs
  • Support and administer, Genesys , Aspect Contact Center , Poly VC devices , Avaya Communication Manager and Asterisk-based solutions
  • Perform voice system configuration, user provisioning, moves, adds, and changes
  • Troubleshoot SIP, PRI, VoIP, call routing, dial plans, and voice quality issues

What you need

  • SOP writing
  • Telecom
  • Any graduate

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