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Analyst

eClerx·Mumbai

Pay not statedJunior levelFull-time
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About the role

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.

What you'll do

  • Responding to incoming chats from customers in a professional and courteous manner
  • Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing
  • Proactively seeking opportunities to upsell and cross-sell products and services to customers
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system

What you need

  • 1–3 years in customer support & success
  • CRM
  • Customer service
  • Sales
  • Upselling
  • Chat support
  • Problem solving
  • Any graduate

Good to have

  • Cross-selling

What you get

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