Team member-Continuous improvement-Kaizen SUPPORT SERVICES 0731 1288 1063213

About the role

Team member-Continuous improvement-Kaizen_SUPPORT SERVICES_0731_1288_1063213 at Kotak Mahindra Bank. Be responsible for improving the overall Customer experience of the assigned Customer segment.

What you'll do

• Be responsible for improving the overall Customer experience of the assigned Customer segment
• S/he will have to identify customer pain areas across the Customer journey
• Prioritize & resolve the customer issues by simplifying process, relook at policies / practices
• Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework
• Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement

What you need

• Kaizen
• Process improvement
• Root cause analysis
• Problem solving
• Any graduate