Analyst - English, Arabic, Microsoft Windows

About the role

Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

What you'll do

• Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Administer and provide User Access and Exit controls
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions

What you need

• Windows
• Excel
• iOS
• PowerPoint
• Firewalls
• Android
• Any graduate