Analyst - English, Arabic, Microsoft Windows

HCLTech·Chennai

Pay not stated1–2 yrsFull-time

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About the role

Analyst - English, Arabic, Microsoft Windows at HCLTech. Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues.

What you'll do

Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues
Diagnose and resolve incidents within agreed SLA timelines and ticket volumes
Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT)
Adhere to quality standards including voice and accent clarity, and technical monitoring protocols
Maintain high login efficiency and availability to support customer needs