Analyst - English, Arabic, Microsoft Windows

HCLTech·Lucknow

Pay not statedJunior levelFull-time

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About the role

The Support Analyst will play a crucial role in delivering efficient Level 1 remote desktop support to customers, ensuring timely resolution of technical issues in both English and Arabic. This role emphasizes adherence to quality standards and service level agreements (SLAs), contributing to an exceptional customer experience and fostering operational excellence within the Support & Operations team.

What you'll do

Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat In Arabic And English