Analyst - English, French, Microsoft Windows

About the role

Handle inbound calls and follow the call scripts and adhere to the process defined A strong communication skill to handle users globally Create tickets for all incoming calls and work towards the ticket resolution. Provide quick and effective assistance with information technology systems Listen attentively to customers’ questions and concerns and offer optimal solutions

What you'll do

• Handle inbound calls and follow the call scripts and adhere to the process defined
• Create tickets for all incoming calls and work towards the ticket resolution
• Provide quick and effective assistance with information technology systems
• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Able to handle basic software installation/break-fix issues and hardware issues findings remotely

What you need

• Windows
• Active Directory
• Hardware
• Troubleshooting
• Voice process
• Any graduate