Analyst - English, French, Microsoft Windows

About the role

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members

What you'll do

• Support for computer hardware and any authorized desktop software
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician

What you need

• Windows
• Any graduate