Analyst
InMobi·Lucknow
- Can I apply
- Open to any education · 1–3 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · 3 days ago
- How to apply
- On InMobi's site: short form, ~5 min
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About the role
The Analyst in Support & Operations plays a vital role in delivering high-quality Level 1 remote desktop support. This position is essential for ensuring the effective resolution of tickets while adhering to service level agreements (SLAs) and maintaining a positive customer experience through efficient problem diagnosis and resolution.
What you'll do
- Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat
- Maintain Quality Standards In Voice And Accent As Well As Technical Monitoring, Ensuring Compliance With Regulatory
What you need
- Windows
- Any graduate
Good to have
- ITIL
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