Analyst - English, Japanese, Microsoft Windows

HCLTech·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Diagnose and resolve incidents and service requests across voice and digital channels, provide a professional customer experience, and ensure accurate ticket ownership, documentation, communication and escalation throughout the support lifecycle

What you'll do

Act as the first point of contact for global customers seeking IT assistance

What you need

Windows
Office 365
Active Directory
ServiceNow
Any graduate

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