Analyst, Enterprise Operations

About the role

Enterprise Operations provides 24x7 support for the organization’s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages.

What you'll do

• Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact
• Troubleshooting and fault isolation to restore service when necessary
• Problem Management Solutions for Incident Management from Case Study evaluations
• This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service
• Operational Readiness for New Services Completing checklists that support pre-production deployment of network services

What you need

• 3–6 yrs of experience
• Coordination
• Process improvement
• Active Directory
• Documentation
• B.Tech or B.E.