Analyst - Group Retiree

About the role

Independently deliver accurate, timely and compliant administration for Group Retiree clients and participants. The Grade 2 Senior Executive supports the end-to-end administration of Group Retiree benefits. The role independently manages assigned work, applies documented procedures and client requirements, maintains accurate participant records, resolves routine exceptions, and escalates risks or complex cases promptly.

What you'll do

• Create and maintain retiree and dependent records in approved administration systems based on authorized client or participant information
• Process retiree demographic updates, including additions, address changes, dependent changes and other approved record corrections
• Process enrollment and election activity, administrative life events, newly retired transactions
• Maintain clear case notes and an accurate audit trail for every transaction
• Case, claim and work-queue management

What you need

• 3.5–7 yrs of experience
• SOP writing
• Excel
• PowerPoint
• ServiceNow
• Reconciliation
• Any graduate