Analyst II Infrastructure Services

About the role

Analyst II Infrastructure Services at XCH Tech Svcs. Support and troubleshoot enterprise macOS endpoints , including performance, application, OS, network, security and user/profile issues.

What you'll do

• Support and troubleshoot enterprise macOS endpoints , including performance, application, OS, network, security and user/profile issues
• Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness
• Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools
• Use Nexthink for device health, performance, application and employee-experience monitoring
• Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions

What you need

• 2–4 yrs of experience
• Bash
• Shell scripting
• Intune
• Network security
• Any graduate

Good to have

• Python
• PowerShell
• JavaScript