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Analyst III Infrastructure services

XCH Tech Svcs·Bengaluru

Pay not statedFresherFull-time

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About the role

Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.

What you'll do

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met

What you need

  • Open to freshers
  • Ticketing tools
  • Class 12

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