Analyst (Non-Voice)

About the role

Analyst (Non-Voice) at HCLTech. Provide support and maintenance to existing management information systems (MIS).

What you'll do

• Provide support and maintenance to existing management information systems (MIS)
• Develop MIS system for customer management and internal communication
• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Generate and distribute management reports in accurate and timely manner

What you need

• 1–3 yrs of experience
• MIS reporting
• Business analysis
• Communication
• Any graduate