Analyst (Non-Voice)

About the role

The Analyst - Banking Domain is responsible for supporting banking operations, process improvement initiatives, reporting activities, and automation opportunities. The role involves collaborating with operational teams, stakeholders, and management to ensure service excellence, adherence to SLAs, compliance requirements, and continuous improvement of business processes

What you'll do

• Operations & Service Delivery
• Perform and monitor daily banking operations to ensure adherence to SLA, TAT, quality, and productivity targets
• Analyze process data and support daily operational reporting
• Assist in identifying and resolving operational issues and process bottlenecks
• Support business continuity and risk management activities

What you need

• 3–5 yrs of experience
• Dashboarding
• Power BI
• Power Automate
• Power Apps
• SOP writing
• Problem solving
• Any graduate