Analyst (Non-Voice)

About the role

To manage complex banking operations cases, perform advanced validation, support quality ownership, handle exceptions, prepare operational inputs and contribute to transition stabilization across servicing, fulfilment, asset finance, product support, nCINO and QA workstreams

What you'll do

• Own complex or high-risk cases requiring deeper product, document, mandate, system and customer instruction analysis
• Perform advanced validation for lending, asset finance, servicing, fulfilment, card, product support and regulatory QA cases as per assigned LOB
• Review exception cases such as mismatches, missing approvals, aged cases, rejected cases, potential fraud indicators
• Prepare daily / weekly inputs for volume, SLA, ageing, quality defects, backlog, productivity and risk action plans
• Participate in process improvement, root cause analysis, defect reduction initiatives and knowledge base updates

What you need

• 3–4 yrs of experience
• Root cause analysis
• SOP writing
• Data privacy
• AML
• Any graduate