Analyst (Non-Voice)

About the role

We are seeking a proactive and detail-oriented Operations Specialist to join our growing organization as we continue to build a world-class, customer-centric service function. This role is critical to ensuring the accuracy and efficiency of billing operations while supporting revenue assurance. The ideal candidate is self-driven, resourceful, and highly motivated to solve complex billing challenges.

What you'll do

• Monitor accounts receivable and billing transactions to ensure accuracy and timeliness
• Manage contracts and support sales-related billing activities
• Handle customer onboarding and offboarding in Salesforce Billing
• Collaborate with cross-functional teams to ensure billing accuracy and process alignment
• Address customer queries and resolve billing-related issues promptly

What you need

• 1–4 yrs of experience
• Sales
• Salesforce
• Power BI
• MS Office
• PowerPoint
• Accounts receivable
• Any graduate

Good to have

• SQL
• Reconciliation