Analyst - Order Management - Lead to Cash

About the role

The Analyst/SME is responsible for managing end-to-end Order-to-Cash (O2C) processes while ensuring high levels of customer satisfaction and operational excellence. The role involves handling customer orders, resolving escalations, coordinating with cross-functional teams, driving process improvements, and providing subject matter expertise to support business objectives.

What you'll do

• Process and manage customer orders accurately and within SLA timelines
• Review and validate order details, pricing, product availability, and contractual terms
• Coordinate with Sales, Supply Chain, Logistics, and Finance teams to ensure seamless order fulfillment
• Monitor order status and proactively resolve issues impacting order delivery
• Customer Service & Relationship Management

What you need

• Accounts receivable
• Reporting
• ERP
• Excel
• Customer service
• CRM
• BBA or B.Com

Good to have

• SAP
• Salesforce
• PowerPoint
• Claims processing