Senior Associate - Operations
WNS·Chennai
- Can I apply
- Needs M.Com or BBA or B.Com · 1–14 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On WNS' site: short form, ~5 min
Early: posted 1 h ago on their own site
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About the role
The Analyst/SME is responsible for managing end-to-end Order-to-Cash (O2C) processes while ensuring high levels of customer satisfaction and operational excellence. The role involves handling customer orders, resolving escalations, coordinating with cross-functional teams, driving process improvements, and providing subject matter expertise to support business objectives.
What you'll do
- Process and manage customer orders accurately and within SLA timelines
- Review and validate order details, pricing, product availability, and contractual terms
- Coordinate with Sales, Supply Chain, Logistics, and Finance teams to ensure seamless order fulfillment
- Monitor order status and proactively resolve issues impacting order delivery
- Customer Service & Relationship Management
What you need
- Accounts receivable
- Reporting
- ERP
- Excel
- Customer service
- CRM
- BBA or B.Com
Good to have
- SAP
- Salesforce
- PowerPoint
- Claims processing
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