Analyst - Order Management - Lead to Cash

About the role

Analyst - Order Management - Lead to Cash at HCLTech. Process daily billing and handle failed transactions with good judgment.

What you'll do

• Process daily billing and handle failed transactions with good judgment
• Resolve billing issues and customer queries from SAP and exceptions
• Prepare, review, and validate billing documents for accuracy
• Meet KPIs, SLAs, and quality standards to ensure customer satisfaction
• Escalate unresolved issues to supervisors promptly

What you need

• 1–5 yrs of experience
• SAP
• ERP
• Excel
• Reporting
• MS Office
• Data analysis
• MBA or M.Com or B.Com

Good to have

• PowerPoint