Analyst - Order Management

Lennox International·Chennai

Pay not stated4–8 yrsFull-time

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About the role

The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores. We started our operations in India in Chennai in 2010.

What you'll do

Serve as the primary point of contact for customer order-related inquiries via email or CRM
Create, process, and manage customer orders and quotations accurately in SAP ERP
Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking
Analyze the backlog orders and fulfil the orders by cross shipping
Collaborate with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure seamless order processing and resolution of issues