Analyst - Quality Assurance - RKT

About the role

Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.

What you'll do

• Conduct Quality Control and/or Quality Assurance of the Document Management & Control (DMC) Team processes who provide regulatory and transactional communications to…
• Manage assigned sample of cases to review and report findings, maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality…
• Assist the development and updating of SOPs and Standard Work for lines of business in (business unit)

What you need

• Client relationship
• SOP writing
• Any graduate