Analyst Senior, Application Maintenance & Support

About the role

This role supports Online Banking, Mobile, and Payment solutions within the Digital One Commercial organization.

What you'll do

• Handle complexinquiries, investigate root causes, and recommend solutions through analysis and research
• Respond to client inquiries via telephone, email, and case updates
• Research and recreate client issues; identify and document application and system interactions that support business processes
• Apply interpersonal skills and product expertise to resolve daily client issues and support operational activities
• Document client issues to support product quality programs and ongoing product development

What you need

• 5–9 yrs of experience
• Maintenance
• PostgreSQL
• Treasury
• Any graduate