Analyst/Sr. Analyst - CRM & BI

About the role

As a CRM & BI Expert at METRO GSC, you will play a key role in supporting METRO’s global customer relationship management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by analysing data, generating insights, and providing actionable recommendations to improve commercial performance.

What you'll do

• Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement
• Integrate multiple data sources to enable a holistic, cross-channel view of the customer
• Execute, monitor, evaluate campaign performance and provide insights for optimization
• Prepare reports, dashboards, and presentations for stakeholders to support decision-making
• Conduct complex ad-hoc analyses to drive METRO’s business objectives

What you need

• 3–8 yrs of experience
• CRM
• Power BI
• SQL
• Data analysis
• DAX
• ETL
• BBA

Good to have

• Looker Studio
• Python
• Dashboarding
• PowerPoint
• Salesforce
• Cross-selling