Analyst (Support & Operations)

About the role

Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems.\\\\r\\\ Work with clients directly over the phone and using remote software.\\\\r\\\ Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise.\\\\r\\\

What you'll do

• Service Desk Analyst Job Description\\\\r\\\
• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests
• Work with clients directly over the phone and using remote software.\\\\r\\\
• Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise.\\\\r\\\
• Proactive identification and analysis of issues (including P1 incidents, logs, analysis, and vendor alerts) and manage problem through to resolution.\\\\r\\\

What you need

• Excel
• MS Office
• Documentation
• ITIL
• Active Directory
• Ticketing tools
• B.Tech or B.E. or B.Sc or BCA

Good to have

• MS Project
• Windows Server
• Office 365
• ServiceNow
• PowerPoint
• Android