Analyst (Support & Operations)

About the role

Network – WLC/WAP Management L1 Experience: 3–4 years Location: Hyderabad/Bengaluru Support model: 24x7 rotational operations Role purpose: Deliver first-line operational support for enterprise wireless controllers, cloud-managed wireless platforms and access points, with focus on user experience, site health and rapid triage.

What you'll do

• Validate alerts for AP down, controller reachability, client association, DHCP/DNS, authentication, poor signal, high utilisation, interference
• Enrich ServiceNow incidents with affected site, floor, AP, controller, SSID, client count, business impact, recent change and initial diagnostics
• Execute approved L1 actions such as AP reachability checks, controlled AP restart, client session validation and standard monitoring checks
• Use controller and wireless-assurance dashboards to capture RSSI, SNR, retry, channel, power, latency, packet-loss and client-event evidence for L2
• Coordinate with LAN teams on switch ports, PoE, VLANs, DHCP, DNS and uplink dependencies; work with identity/security teams on 802.1X, RADIUS

What you need

• 3–4 yrs of experience
• ServiceNow
• Any graduate

Good to have

• Datadog
• CCNA
• ITIL