Analyst (Support & Operations)

HCLTech·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

Clinical Service Desk Analyst – Access Management Location India (Offshore Hub) – Indian-based positions supporting a global help desk Openings 5 positions (backfill) Reports To Service Desk Manager (Offshore, India) and Service Desk Manager (Onsite, US); functional oversight also from a UK-based supervisor Engagement Type Contract / staff augmentation, initial term of approx. 6–12 months with likely extension Working Hours Shift-based coverage, 9 hours/day inclusive of a 30-minute break (see…

What you'll do

Process and manage user access requests (provisioning, de-provisioning, and modifications) across approximately 10 clinical business systems
Perform periodic access reviews to ensure compliance with company and regulatory requirements
Provide first-line support to end users exclusively through the ticketing system (JIRA and, increasingly
Redirect any request received via email or Teams to the ticketing system, or capture the existing ticket number if one has already been raised
Work independently and use sound judgment during periods when supervisors are not directly online, escalating appropriately when needed