Analyst (Support & Operations)

Pay not statedJunior levelFull-time

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About the role

To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed…
Adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
Maintain high login Efficiency (Availability) for customers
Update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff…

Candidate Experience site·Noida

Can I apply: Open to any education · Mid level
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Candidate Experience site's site: account needed, ~10–15 min

Service bondEarly: posted 4 h ago on their own site

Career Site·Noida

Early: posted 7 h ago on their own site

SimCorp·Noida

Early: posted 9 h ago on their own site

SimCorp·Noida

Early: posted 10 h ago on their own site