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Analyst (Support & Operations)

HCLTech·Noida

Pay not statedJunior levelFull-time
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About the role

Analyst (Support & Operations) at HCLTech. Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.

What you'll do

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
  • Resolve or Route incidents and requests to appropriate teams
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions

What you need

  • Excel
  • MS Office
  • iOS
  • PowerPoint
  • Firewalls
  • Android
  • Any graduate

Good to have

  • ITIL

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