Analyst (Support & Operations)

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed…
Adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
Maintain high login Efficiency (Availability) for customers
Update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff…

Alight Solutions·Noida

Early: posted 7 h ago on their own site

Candidate Experience site·Noida, Bengaluru

Can I apply: Needs BBA · 8–12 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Candidate Experience site's site: account needed, ~10–15 min

Service bondEarly: posted 8 h ago on their own site

EXL·Noida

Early: posted 9 h ago on their own site

RE1055 GE Renewable Energy Technologies·Noida

Can I apply: Needs B.Tech or B.E. · 15–27 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On RE1055 GE Renewable Energy Technologies' site: account needed, ~10–15 min

Early: posted 12 h ago on their own site