Analyst - Technical diagnosis and troubleshooting

About the role

Analyst - Tech plays a vital role in ensuring the efficient operation and maintenance of voice communication systems. This position is responsible for monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. The Analyst will serve as a key point of contact for resolving technical issues and maintaining customer satisfaction.

What you'll do

• Configure, monitor, and troubleshoot SIP, SDP, and RTP protocols to ensure reliable and high-quality voice communication across networks Implement, manage
• Configure, fine-tune, and maintain routers, switches, and other network devices to prioritize and optimize voice traffic using QoS and traffic engineering techniques
• Perform end-to-end IP provisioning, including configuration of voice gateways, ensuring seamless integration with existing network infrastructure
• Maintain, and troubleshoot Analog and PRI technologies, ensuring legacy systems continue to function efficiently alongside modern VoIP solutions Manage and administer…
• Provide timely and effective technical support to users for VOIP-related issues, ensuring minimal downtime and high user satisfaction

What you need

• Troubleshooting
• Network security
• Firewalls
• Any graduate

Good to have

• ITIL