Analyst, Tier 1

About the role

Analyst, Tier 1 at Kaseya Careers. Monitor and support servers, workstations, applications, and network devices across customer environments.

What you'll do

• Monitor and support servers, workstations, applications, and network devices across customer environments
• Own endpoint alerts and incidents from initial verification through troubleshooting, resolution, escalation, and closure
• Diagnose and resolve Windows operating system, networking, patching, backup, replication, performance, and application-related issues
• Analyze event logs, system logs, crash dumps, and application logs to determine root causes and implement corrective actions
• Prioritize, manage, and escalate incidents based on business impact while ensuring SLA compliance

What you need

• 4–6 yrs of experience
• Active Directory
• Troubleshooting
• Windows
• ITIL
• Networking
• Windows Server
• Any graduate

Good to have

• Root cause analysis
• SOP writing