Analyst-Voice

About the role

The Enrollment and Transaction Management Specialist is responsible for processing enrollments and transactions for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task.

What you'll do

• Provide enrollment and transaction management support for gas and electric deregulated markets serving residential
• Review, investigate and follow-up independently on complex operational service requests, call logs
• EDI transaction tagging, enrollment review, enrollment fulfillments, sales conversion, issuing disconnects for non-payment
• Work with vendors, utilities, market participants and internal teams via phone
• Rely on knowledge, training and judgment to plan and accomplish goals, while working under general supervision

What you need

• 4–7 yrs of experience
• MS Office
• Problem solving
• Sales
• Root cause analysis
• Reconciliation
• Any graduate

Good to have

• Customer service
• VBA
• SQL